You’ve probably heard statistics that just 7% of what we retain from a conversation is based on words, 38% on tone of voice, and 55% on body language. Recently I’ve been thinking about emotional intelligence or “EQ” when we’re all behind (literal) masks. When you can’t see a colleague’s full facial expressions, or can only see a Starbucks barista’s eyes, how accurately are you able to interpret and understand how they’re feeling?