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7 Tips to Turn Around a Disappointed Client

7 Tips to Turn Around a Disappointed Client

Whether you’re an accountant, attorney, bus driver, business owner, or teacher, you have clients.  Next week we’ll focus on how to keep those clients happy.  At some point, though, no matter how hard you try, you will inevitably disappoint and even lose clients, whether for a reason you can agree with (maybe they need a service you can’t provide) or one you can’t (they aren’t happy with the services you’ve provided).  How you treat disappointed clients not only reflects on you and your business, but also can impact whether they come back and what they say about you to others.

Here are seven tips to turn around a disappointed client, and to make sure even those who leave say good things about you.

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Future in Focus 2020 and Hustle & Flow | VOTW 101519

Future in Focus 2020 and Hustle & Flow | VOTW 101519

For this week’s Video of the Week, check out the newest episode of the Hustle & Flow podcast with Heather Hubbard. Heather interviews Apcohromatik’s Keith R. Sbiral and Amy M. Gardner. The trio discussed a range of topics, including Apochromatik’s Future in Focus 2020 Masterminds, specifically the two cohorts for attorneys who want to succeed as a partner or change jobs/careers.

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7 Tips to Turn Around a Disappointed Client

7 Tips to Turn Around a Disappointed Client

Whether you’re an accountant, attorney, bus driver, business owner, or teacher, you have clients.  Next week we’ll focus on how to keep those clients happy.  At some point, though, no matter how hard you try, you will inevitably disappoint and even lose clients, whether for a reason you can agree with (maybe they need a service you can’t provide) or one you can’t (they aren’t happy with the services you’ve provided).  How you treat disappointed clients not only reflects on you and your business, but also can impact whether they come back and what they say about you to others.

Here are seven tips to turn around a disappointed client, and to make sure even those who leave say good things about you.

Read More