The blog for all things Apochromatik.
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ApochroMinute 40: Prepare
Avoid 2 common mistakes when preparing for your annual review. Check out this week’s ApochroMinute.
6 Tips to Keep Clients Happy
Landing clients is one thing. Keeping them happy is another. Last week we addressed what to do when you’ve disappointed a client. This week, we’re sharing six tips to help you keep clients happy in the first place.Here are seven tips to turn around a disappointed client, and to make sure even those who leave say good things about you.
ApochroMinute 38: Realignment
“My team doesn’t need another Zoom happy hour. But we DO need to get realigned.”
In this week’s ApochroMinute, Amy reflects on this recent comment from a CEO.
7 Tips to Turn Around a Disappointed Client
Whether you’re an accountant, attorney, bus driver, business owner, or teacher, you have clients. Next week we’ll focus on how to keep those clients happy. At some point, though, no matter how hard you try, you will inevitably disappoint and even lose clients, whether for a reason you can agree with (maybe they need a service you can’t provide) or one you can’t (they aren’t happy with the services you’ve provided). How you treat disappointed clients not only reflects on you and your business, but also can impact whether they come back and what they say about you to others.
Here are seven tips to turn around a disappointed client, and to make sure even those who leave say good things about you.
ApochroMinute 37: Background
Spending a lot of time on video meetings? This week’s ApochroMinute has a recommendation to help.
Check it out, and then head to @ratemyskyperoom on Twitter.
ApochroMinute 36: Coffee or Tea?
We may not be able to network in coffee shops right now, but we can still network over coffee. Watch this week’s ApochroMinute for tips.
Is your annual review approaching?
Performance reviews are just around the corner in many firms and organizations. We often hear that people are “too busy” to prepare for their review. That’s like saying “I was so busy packing for vacation that I didn’t have time to book a plane ticket.” Your review may be the one time all year when you and your boss both carve out time to sit and talk about your career.
ApochroMinute 35: Breathe
Q4 has started, kids are back “in” school . . . the list goes on. For this week’s ApochroMinute, something a little different. Watch.
10 Strategies to Keep Productive & Positive During a Crisis
Almost exactly 6 months ago — March 26 — we shared these 10 Strategies to Keep Productive & Positive During a Crisis. We’ve since heard from many readers how helpful they’ve been, so we’re sharing them again today in case you missed it the first time or could use a reminder.
ApochroMinute 34: Elevate
For this week’s ApochroMinute: The easiest way to . . . elevate . . . your executive presence on video.
ApochroMinute 33: Accountability
What accountability tactic do you use to keep yourself progressing toward your goals? This week’s ApochroMinute shares tips.
ApochroMinute 32: Thrive
Join Amy M. Gardner today for a lunchtime presentation: Your Legal Career in 2021: 3 Tools Every Lawyer Needs to Not Just Survive, but Thrive. You can register at www.futureinfocus.com/thrive.
ApochroMinute 31: Stop Sliding
Do you know how many hours of your life you spend at work? Watch this week’s ApochroMinute.
ApochroMinute 30: 1/3
In this week’s ApochroMinute, we encouraged you to pause, reflect on the last few months, and consider what you want to do with the 1/3 of 2020 that remains. To get you started, here are some questions to spur your reflection. We hope you’ll do more than just reflect, though. We hope you’ll use these a few or all of these questions to launch your forward progress.
ApochroMinute 29: Challenge
This week on the ApochroMinute, Keith shares three elements you need to be prepared for a career rebound, and invites you to join the Career Rebound Challenge.
Register at www.careerreboundbootcamp.com/challenge.
![Career Lessons from [Virtual] Adult Summer Camp](https://images.squarespace-cdn.com/content/v1/63eba26f4bc20f64c8100691/1717684988669-DVC8ZMTLB7JVZPG1JZ4M/Aug+13+-+Career+Lessons.jpeg)
Career Lessons from [Virtual] Adult Summer Camp
Recently I got to attend Heather Hubbard’s Summer Camp, a one-of-a-kind, three day virtual event that fulfilled Heather’s promise for attendees to leave “inspired, replenished, and refreshed.” (I was honored to also get to lead a workshop on career resiliency and career planning when circumstances are out of your control.) The event included several career lessons worth repeating, and these four may be especially helpful as you look forward to the rest of 2020.
ApochroMinute 28: Paper Bag
We recently heard some great advice from Heather Hubbard on video meetings. Check out this week’s ApochroMinute to hear her tip. And if you enjoyed this week’s video, please share it!
Thanks for watching.
ApochroMinute 27: The 2020 Cocoon
What do Monarch butterflies and cocoons have to do with your career? Check out this week’s ApochroMinute to find out.
2020 Has Really Been Something...Embrace Support
*OK, so maybe I’ve never had a direct conversation with TV character Leslie Knope of “Parks and Recreation." Or with Amy Poehler. But I’m pretty sure if I could, they’d both be in favor of masterminds. And, as we know, waffles.