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7 Tips to Turn Around a Disappointed Client

7 Tips to Turn Around a Disappointed Client

Whether you’re an accountant, attorney, bus driver, business owner, or teacher, you have clients.  Next week we’ll focus on how to keep those clients happy.  At some point, though, no matter how hard you try, you will inevitably disappoint and even lose clients, whether for a reason you can agree with (maybe they need a service you can’t provide) or one you can’t (they aren’t happy with the services you’ve provided).  How you treat disappointed clients not only reflects on you and your business, but also can impact whether they come back and what they say about you to others.

Here are seven tips to turn around a disappointed client, and to make sure even those who leave say good things about you.

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Is your annual review approaching?

Is your annual review approaching?

Performance reviews are just around the corner in many firms and organizations. We often hear that people are “too busy” to prepare for their review. That’s like saying “I was so busy packing for vacation that I didn’t have time to book a plane ticket.” Your review may be the one time all year when you and your boss both carve out time to sit and talk about your career.

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10 Strategies to Keep Productive & Positive During a Crisis

10 Strategies to Keep Productive & Positive During a Crisis

Almost exactly 6 months ago — March 26 — we shared these 10 Strategies to Keep Productive & Positive During a Crisis. We’ve since heard from many readers how helpful they’ve been, so we’re sharing them again today in case you missed it the first time or could use a reminder.

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ApochroMinute 30: 1/3

ApochroMinute 30: 1/3

In this week’s ApochroMinute, we encouraged you to pause, reflect on the last few months, and consider what you want to do with the 1/3 of 2020 that remains. To get you started, here are some questions to spur your reflection. We hope you’ll do more than just reflect, though. We hope you’ll use these a few or all of these questions to launch your forward progress.

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It's not too late!

It's not too late!

Today is Day 1 of the Career Rebound Challenge. Participants from a variety of professions are taking one week to lay the foundation for a Career Rebound. We’ll be back with a content-rich blog post next week, but for today, it’s not too late to join the Challenge. Go to www.careerreboundbootcamp.com/challenge to join and get access to the Day 1 video. Day 2 is Tuesday, August 25…so you still have time to join.

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